Privacy Policy

Registered name: Your Coaching Journey Limited

We are the controller of your personal data. For more information on controllers and their responsibilities please see our guidance on data protection principles, definitions, and key terms.

This privacy notice tells you what to expect us to do with your personal information.

  • Contact detail
  • What information we collect, use, and why
  • Lawful bases and data protection rights
  • Where we get personal information from
  • How long we keep information
  • Who we share information with
  • Sharing information outside the UK
  • How to complain

Contact details

Telephone: +44 (0)7940 826262

Email: data@yourcoachingjourney.co.uk

 

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

  • Names and contact details
  • Addresses
  • Purchase or account history
  • Website user information (including user journeys and cookie tracking)
  • Information relating to compliments or complaints

We collect or use the following information for service updates or marketing purposes:

  • Names and contact details
  • Location data
  • Website and app user journey information
  • Records of consent, where appropriate

 

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

 

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

 

Where we get personal information from

  • Directly from you

 

How long we keep information

10 years

 

Who we share information with

Others we share personal information with

  • Publicly on our website, social media or other marketing and information media with your permission

 

Sharing information outside the UK

Where necessary, we will transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.

Organisation name: Mailerlite

Category of recipient: to manage our email marketing subscriber lists and send out newsletters

Country the personal information is sent to: Ireland or USA

How the transfer complies with UK data protection law: Addendum to the EU Standard Contractual Clauses (SCCs)

Organisation name: Stripe

Category of recipient: payment processing

Country the personal information is sent to: Ireland or USA

How the transfer complies with UK data protection law: Addendum to the EU Standard Contractual Clauses (SCCs)

 

Business Transfers or Corporate Transactions
As we continue to develop our business, we may undergo a corporate restructure, sale, merger, or acquisition. In such transactions, personal data is typically one of the transferred business assets. If our company or substantially all of our assets are acquired by a third party, your personal information will be one of the transferred assets. We will ensure that the confidentiality of your personal data is maintained, and we will notify you before your information becomes subject to a different privacy policy.

 

How to complain

If you have any concerns about our use of your personal information, you can make a data protection complaint to us:

Email: data@yourcoachingjourney.co.uk

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

 

Updated 15th June 2026